Are you ready for the fully agentic world? Ready or not, it's just around the corner, according to Salesforce's latest acquisition, Fin
It's very, very clear large parts of life will become fully agentic.
Whether that excites you or alarms you, that’s the reality of the situation in which we find ourselves, according to Paul Adams, Chief Product Officer at Fin, the Irish AI customer agent platform recently acquired by Salesforce for $3.6 billion. It’s clear that Adams is emphatically in the ‘excited’ camp as he enthuses about how far things have changed in a short space of time:
Agents can do really hard tasks. They can do them reliably. They can do very complex work. We can set an agent a task and go off and do something else, and come back, and it will have it complete, impressively complete, and it will give us directions and all sorts of amazing things. Sometimes agents can do things better than humans can, and sometimes agents can do things that humans can't even...
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