Are forward deployed engineers flirting with failure?
The AI adoption puzzle is far from solved, as data safety issues, mounting costs and talent shortages plague enterprise efforts to scale use cases. Technology vendors and consulting firms mobilized to provide hands-on customer support this year under the banner of forward deployed engineers. The jury’s out on its immediate value.
Gartner expects the current wave of FDE interventions to fall short. Roughly 70% of vendor-led AI engineering excursions will be abandoned by 2028, according to the analyst firm, which used IT services company data, client consultations and proprietary modeling to assess the FDE landscape.
“Many providers now use ‘forward deployed’ as a label for implementation, professional services, solution engineering or AI consulting; some thoughtfully, others because it sounds more strategic,” Mukul Saha, Gartner senior director analyst said in a brief published Tuesday. “Some charge premium fees without the delivery depth, program management, or change management maturity to justify...
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