Apple Takes A Big Byte Out Of DIY Help By Closing Its 28-Year-Old Support Forum
Come November 20, Apple will pull the plug on its nearly three-decade-old community support forum. The reaction to this has been mixed: for many, the end of the community-based advice and support site is a godsend, while others will miss talking about tech problems with actual human users.
If you have ever frantically googled an obscure spinning beach ball error on your Mac or a glitchy battery drain on your iPhone, chances are the search results would have directed you to the Apple Support Community at least once. For nearly 28 years (starting way back in 1998 when it was called the Apple Tech Exchange), this peer-to-peer network has been the meeting place for millions of users trying to figure out why their expensive piece of kit was misbehaving. But the forum has come to its end point: Apple abruptly flipped the switch, turning the ecosystem into a read-only...
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