An eval harness found what qualitative review couldn't: AI models are most confident when wrong
There is a step in the development process for large language model (LLM)-assisted tooling that most teams skip because it's tedious, time-consuming, and doesn't produce results visible to end users: Verifying that what the model is saying is actually correct. Not fluent, not coherent, not topically relevant — correct in the sense of accurately identifying the right answer to the specific problem the tool was built to solve.
The gap between "this output sounds right to me" and "this output is verifiably correct" is where most LLM-assisted enterprise tools fail quietly. They pass internal review because the output sounds right. They fail in production because those people weren't reviewing against ground truth — they were reviewing against their intuition about what a good answer looks like.
This distinction matters more as LLM-assisted tools move from productivity accessories to components that influence real business decisions. If your AI-assisted tool is shaping...
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