Amazon is trying to crush class-action suits before they get started
An update to its terms and conditions requires all disputes be resolved through arbitration.
by Terrence O'Brien
Aug 16, 2026, 5:35 PM UTC
Image: Alex Castro / The Verge
Terrence O'Brien is the Verge’s weekend editor. He’s covered the tech industry for over 18 years and knows a thing or two about synths.
On Friday, Amazon customers received an email alerting them to an update to the site’s terms and conditions. Most notably, it stated that disputes would now be resolved through arbitration and said users agree to a class action waiver.
Amazon framed this as a “fast and efficient” way to resolve issues, but it notably would prevent customers from seeking the involvement of a judge or jury in most circumstances. Customers can still take Amazon to small claims court in certain circumstances, though payouts are often limited to a few thousand dollars.
The relevant sections of Amazon’s legal...
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