Amazon doesn’t trust Meta’s Muse AI agent

Jess Weatherbed is a news writer focused on creative industries, computing, and internet culture. Jess started her career at TechRadar, covering news and hardware reviews.

Meta’s Muse AI agent has been blocked from shopping Amazon on behalf of its users, Geekwire reports. A popup message started appearing on Sunday for Muse users saying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.”

According to Geekwire, Meta didn’t notify Amazon that Muse would access its store. Amazon also expressed privacy and security concerns over Muse failing to identify itself when it browses, and seemingly capturing customer credentials.

“We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” an unnamed Amazon spokesperson said in a statement to ...

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