Amazon CEO Andy Jassy says he isn't worried about 'still not great' shopping agents and bots rendering…
- Amazon CEO says he isn't worried about AI shopping agents like Muse
- Amazon had blocked Meta's AI agent from its ecommerce site
- Jassy says the AI agent experience is still "not great"
Amazon CEO Andy Jassy has said he is not worried about the effect of AI-powered shopping agents such as Meta Muse, saying the services are still "not great".
Speaking after the company revealed yet another set of record financial results, Jassy told analysts barely any customers are using shopping agents as the experience is “still not great, nor more convenient than coming to a retailer directly.”
Jassy’s comments followed Amazon's decision to block Meta's new AI assistant, Muse, from accessing its online store in September 2026, claiming this would violate the conditions of use its customers have agreed to.
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