Allianz to cut up to 1,800 jobs as AI takes over call-centre work
The job that AI seems keenest to take is the one on the other end of the phone. Allianz, the German insurance giant, is preparing to cut as many as 1,800 roles in its travel arm as automated systems take over work that used to need a person, according to Reuters.
The figures are oddly precise for a plan nobody has formally announced. Somewhere between 1,500 and 1,800 jobs will go at Allianz Partners over the next 12 to 18 months, most of them in call centres.
That division was always going to feel this first. Of its roughly 22,600 staff, about 14,000 spend their days fielding customer questions and settling claims by phone, which happens to be exactly what conversational AI was built to do.
The work suits the machine almost too well. A traveller stranded by a cancelled flight or chasing a lost bag is asking a fairly...
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