AI’s missing invoice
By Shrikant Umrikar
The bots work. Organisations haven’t come to a consensus on what they are worth, who owns them or how to bill for them. That is the real state of enterprise AI.
An Indian services firm was working with a European client on a time and materials contract. People, hours, a rate. A decades old, standard arrangement.
Over the engagement the firm built several bots. Repetitive work, automated properly and it kept running in production.
Look at what that meant commercially. The billable hours that built those bots were spent removing billable hours. The firm was charging the client for the labour needed to reduce the labour it could charge for. No firm does that by choice. It happened because the contract was written for one kind of work while a different kind of work was being delivered underneath it.
Then the ownership question came up. The firm...
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