Air India rolls out AI-powered mobile app enhancements, smarter travel services
Air India has rolled out a major upgrade to its mobile application, introducing a host of new digital capabilities designed to simplify every stage of the passenger journey—from booking and payments to airport services, baggage tracking and travel disruption management.
The enhanced app, developed by the airline’s in-house digital engineering teams, forms part of Air India’s broader digital transformation strategy and consolidates multiple travel services into a single platform. The airline said the latest enhancements are intended to deliver a more intuitive, personalized, and self-service experience for travellers.
Among the most notable additions is an in-house booking engine that enables passengers to search flights, make reservations, and purchase ancillary services through a faster and more responsive interface. Air India has also introduced its own payment orchestration platform, aimed at streamlining transactions while enabling the airline to offer personalized payment options and promotional offers during checkout.
The upgraded application also introduces...
Copyright of this story solely belongs to expresscomputer.in. To see the full text click HERE
