AI vs human decision-making in logistics: Collaboration, not competition

By Kamal Kishore Kumawat, Co-founder & CTO, Edgistify

Every few years, a new technology arrives in logistics, and the same question surfaces: Will machines replace the people who run supply chains?

It happened with ERPs in the 1990s. With GPS tracking in the 2000s. With warehouse automation in the 2010s. Each time, the answer was the same: the technology did not replace human judgement. It changed what humans needed to judge.

AI is no different. The question is not whether it will displace logistics professionals. The question is how fast organisations can redesign their decision-making to make the most of what AI can genuinely do and preserve the irreplaceable things that humans bring.

I have spent the better part of a decade building supply chain technology for India’s D2C ecosystem. The answer I keep arriving at is the same: AI and humans are not in competition. They are in sequence.

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