AI value is stalling but the issue isn’t the technology
The AI fever of the last few years has stalled slightly, despite companies investing mind-boggling sums in tools and infrastructure.
But the problem is not with technology itself. Many companies are focused on experimentation and expansion, with only 9% of UK organizations reaching augmentation stage, according to ServiceNow’s most recent AI Maturity Index research.
The pattern is all too often the same: after an initial wave of experimentation, companies find that early enthusiasm fails to translate into sustained usage.
Chief Digital & Technology Officer UK&I, ServiceNow.
For example, employees stop using AI assistants, perhaps out of fear of ‘augmenting themselves out of work’.
It’s clear that the problem here is not that AI systems do not work: it’s that the cultural foundations needed to support them are lacking. The problem of finding real value from AI is often a cultural one.
This requires careful thought to build creativity back into...
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