AI Upskilling at Scale: Bank of America’s Bernard Hampton

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Today’s episode of the Me, Myself, and AI podcast, the final one of Season 13, explores how Bank of America is preparing a massive global workforce for an AI future through upskilling and reskilling. Bernard Hampton, head of the financial institution’s Academy, explains how the learning and development organization focuses on workforce agility and a building combination of technical and soft skills.

Bernard outlines a three-level approach to adopting artificial intelligence and shares situations in which he feels humans need to stay in the loop.

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Transcript

Allison Ryder: What learning and development lessons can we take away from an organization upskilling hundreds of thousands of employees on the use of AI? Find out on today’s episode.

Bernard Hampton: I am Bernard Hampton from Bank of America, and you’re listening to Me, Myself, and AI.

Sam Ransbotham:Welcome to...

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