AI transformation is now a leadership test

AI transformation is a technical challenge, an operational challenge, a governance challenge, a cultural challenge and, above all, a leadership challenge.

Some AI implementations have been relatively straightforward, while others, particularly where generative AI has been deployed too quickly, have encountered setbacks.

The headlines are filled with stories of employee resistance, AI systems behaving unpredictably, unexpected costs associated with AI usage, alongside encouraging examples of organizations delivering meaningful business value.

CEO at Pipedrive.

Despite these mixed outcomes, confidence in AI remains high because organizations are seeing tangible results where implementation has been approached strategically and with strong leadership.

If organizations take the promise - and the risks - of AI seriously, then leadership attention is integral. Leaders need to consider both the immediate and second-order implications across the P&L, workforce, training, culture, customer experience and every part of the organization.

PwC’s latest UK CEO Survey found that 98% expect to...

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