TECH NEWS

AI Tools Briefing: Teaching AI Your Process, and Putting It on the Phone

Claude Skills for business analysis and automation. ElevenLabs voice agents for sales and customer engagement.

How to Read This

The two tools here solve opposite halves of the same problem. Claude Skills is about consistency on internal work: teaching AI your team’s process once so it follows it every time, instead of re-explaining the format in every conversation. ElevenLabs voice agents are about scale on external conversations: handling customer calls in Indian languages at a volume no call centre could staff.

As with the earlier briefings, each section shows what the tool looks like in use, explains what it does, and walks through two concrete scenarios. The visuals are illustrative diagrams of how each tool works, drawn for this document.

1. Claude Skills — Teaching AI How Your Team Works

Most people using AI at work hit the same wall: the output is good, but it’s never quite in the...

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