AI that acts, plans, and executes: Understanding the power of Agentic OS
By Sanchit Sood, Chief AI Officer at Kapture CX
For the past two years, most conversations about artificial intelligence in the enterprise have revolved around a single idea: assistance. AI that drafts an email, summarises a call, or suggests a reply. Useful, certainly, but fundamentally passive. The technology waited to be asked, offered a response, and then stepped back, leaving the actual work to a human. That era is ending faster than most leaders expected.
The next generation of AI does not stop at answering. It acts. It plans a course of action, makes decisions within set boundaries, and carries tasks through to completion. The shift is no longer theoretical. Gartner projects that by 2028, at least 15 percent of day-to-day work decisions will be made autonomously by AI agents, up from effectively zero in 2024, and that a third of enterprise software applications will have agentic capabilities built in,...
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