AI risks, value remain unaligned for CIOs

ORLANDO, Fla. — All enterprise tech executives are facing the same, expensive balancing act — weighing the risk of AI against its business value, analysts said during the opening keynote of the Gartner IT Symposium/Xpo Monday.

The scales are currently tipped, Distinguished Analysts Kristin Moyer and Daryl Plummer told attendees, as 86% of CIOs see risk growing faster than value.

The stakes, and the price tag, have never been higher. Tech leaders are spending 18 times more on AI than they did two years ago, according to Gartner research. They’re also fending off security concerns as AI’s autonomy grows.

“When it comes to AI, 1,000 questions come to mind. Everything from, ‘will AI help us live to 150 years?’ to ‘will it kill us all in the next 10?’” Moyer said. “It’s like you’re holding two competing ideas in your head at the same time.”

While risk is unavoidable...

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