AI promised productivity but IT teams got cognitive overload instead

There's a growing tension at the heart of AI adoption, and it's showing up in the data, in community forums, and in conversations I have with IT leaders every week.

The promise of AI is as a productivity tool. The reality, for many teams, is something closer to the opposite.

This isn't only anecdotal, either. A recent Anthropic study found that while AI can accelerate certain coding tasks by up to 80%, it can simultaneously erode the core problem-solving capabilities that make engineers effective over the long term.

Harvard Business Review went further, identifying a phenomenon they've labeled "AI Brain Fry" — the cognitive fatigue that results from sustained, unstructured AI exposure.

And, our own research at SolarWinds found that nearly three in four IT professionals say AI is making their roles more demanding, with only one in five reporting any meaningful reduction in mental load.

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