AI pilots don’t create enterprise value. Operating models do.
By- Sheenam Ohrie, Managing Director, Broadridge India
The next competitive advantage in AI will not come from more pilots, but from building the enterprise around them.
Enterprises are moving quickly to test AI, but pilots alone will not create lasting business value. The organizations that pull ahead will be those that redesign operating models across workflows, platforms, oversight, and control to turn experimentation into scale.
AI pilots are everywhere.
Organizations are testing generative AI use cases, launching copilots, automating workflows, and embedding intelligence into business processes with growing urgency. The promise is clear: faster decisions, higher productivity, smarter automation, and new possibilities for scale.
But leaders must confront an important reality: AI pilots do not create enterprise value. Operating models do. Pilots help teams learn, validate use cases, and build confidence, but they cannot, on their own, redesign how an enterprise functions. They do not reshape workflows, clarify accountability, modernize...
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