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The Tech Panda takes a look at recent launches in the superfast field of Artificial Intelligence (AI).

CX: AI-First Resolution-as-a-Service (RaaS) Platform

1Point1 Solutions Limited Ltd (NSE: ONEPOINT | BSE: 544337), a provider of AI-driven business process management (BPM) and customer experience solutions, launched ResolX, its AI-first resolution brand designed to transform enterprise customer experience through Resolution as a Service (RaaS).

Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions, said, “Over the past year, we have expanded our global footprint and strengthened our technology capabilities and the feature. ResolX has already been successfully deployed for one of Netcom’s banking clients in Latin America, marking a strategic milestone in both 1Point1’s expansion into the LATAM region and the operational launch of its AI-first Resolution Suite.”

At the heart of ResolX is a suite of four integrated products.

  • Omvia serves as the orchestration layer, unifying voice, email, chat and workflows into a...

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