AI isn't replacing staff at Box - it's bringing on new roles as the company expands
How tech vendors use AI agents within their own operations gives customers some useful pointers. For one thing, it's a good way of testing whether their advocacy for the tech is just a marketing ploy or founded on practical experience. If they have truly embraced it, then what they've learned along the way as an informed early adopter can provide valuable lessons for the rest of us. I recently caught up with Olivia Nottebohm, COO of Box, to find out how the enterprise content management vendor has been reshaping its own operations to make best use of agentic AI.
There were several surprises in what she said, which contradict some commonly held views about the impact of AI. For example, Box doesn't agree that AI agents will mean it employs fewer people — it is actually creating new roles to manage its own roll-out of agents and it sees AI...
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