AI isn’t about scale for me, it’s about precision: Rahul Tomar, CTO, Shriram Life Insurance
In the fast-evolving intersection of food, technology, and consumer behaviour, Rahul Tomar, CTO of Shriram Life Insurance, frames a compelling narrative around what it truly means to build a modern, resilient, and intelligent digital platform. His perspective is not rooted in theory, it is forged in the operational intensity of real-time consumer businesses, where every second of delay translates into lost revenue and eroded trust.
“It’s almost 18 years since we built the brand,” he reflects, pointing to the accumulated complexity that comes with scale. “Since then, there have been a lot of legacy systems and integrations. The fundamental goal when I came in was how do we build unification?”
That idea of unification sits at the heart of Tomar’s philosophy, creating a single, scalable platform capable of supporting multiple brands, geographies, and business models. What began as a single-product journey has evolved into a multi-brand, omni-channel ecosystem spanning QSR,...
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