AI is now the first line of care, but who is accountable?
By Dr. Rajendra Pratap Gupta
In 2015, I said during a public address, that the future of healthcare lies in the hands of technology and not doctors with the Union Health Minister (MoS) in the audience along with the most celebrated tech CEO from India besides senior clinicians. In little more than a decade , we are settling down with that fact; for millions of Indians, the first “consultation” no longer happens with a doctor.
It happens on a phone; a symptom checker, a chatbot, an AI triage tool that decides whether a complaint is routine or urgent. In a country with roughly one doctor for every 1,500 people, and far worse ratios in rural districts, this is not dystopia. It is arithmetic. AI is filling a gap human capacity simply cannot, and it is doing so at the very first point of contact, where the cost of a wrong...
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