TECH NEWS

AI guardrails and conversational innovation in insurance sector: Insights by Ganessan Soundiram, CTO, ICICI Prudential

AI is increasingly finding practical applications across the life insurance value chain, from customer service and renewals to onboarding, underwriting, risk management and sales support. At the same time, insurers have to navigate challenges around scale, data privacy, governance, security and legacy technology.

In this exclusive interview, Ganessan Soundiram, Chief Technology Officer, ICICI Prudential Life Insurance, discusses where AI is seeing the most adoption in life insurance, the challenges of deploying it across complex processes, the importance of guardrails and human oversight, and why conversational interfaces could become an important way for customers, agents and employees to interact with insurance systems.

AI is everywhere, but where is it delivering the biggest business impact for life insurance today?

I think AI has been in existence for the last several years, but from the business impact perspective, we are seeing a huge amount of adoption in customer service. A conversational interface,...

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Man down: Vale the mighty Joe Salas, a colleague and a brother

Friends, I write today with tragic news. A treasured member of the New Atlas team has passed away, and it falls to me to pay some small tribute to a wonderful colleague and a close friend, Joe Salas. I first met Joe in 2015 – he was one of the photographers

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AI-assisted design needs a field-failure feedback loop

By Lucas Assimos AI is moving deeper into engineering, simulation and product design. That can shorten iteration cycles and help teams evaluate more possibilities before committing to a design. But there is a basic lifecycle problem that can limit how useful those systems become: the evidence created after a product

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Chinese local governments are offering subsidies like computing vouchers, rent waivers, and dedicated funding to lure AI filmmakers as part of China's AI push

Sponsor Posts Subquadratic: the LLM built for 12M-token reasoning — SubQ can reason across entire codebases and document sets in one pass with no RAG workarounds. Read how SubQ 1.1 Small holds near-perfect retrieval out to 12M tokens. Cloudflare Connect 2026: The Agentic Conference — Stop preparing for agents. Start running

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From shadow IT to shadow AI: The next enterprise risk

By Gaurav Mohan, VP Sales SAARC & Middle East, NETSCOUT Shadow IT emerged from the tension between speed and formal processes when employees started to use unapproved hardware and software to work faster. Enterprises responded with procurement discipline, endpoint controls, and identity governance, establishing a workable balance between innovation and

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Man down: Vale the mighty Joe Salas, a colleague and a brother

AI-assisted design needs a field-failure feedback loop

Chinese local governments are offering subsidies like computing vouchers, rent waivers, and dedicated funding to lure AI filmmakers as part of China's AI push

From shadow IT to shadow AI: The next enterprise risk