AI, business ownership and talent transformation will define the next wave of GCCs, say Sonoco India and Gainsight
India’s Global Capability Centres (GCCs) are entering a new phase of evolution, where the focus is shifting from operational efficiency to enterprise wide innovation, AI adoption and business ownership. Industry leaders believe the next generation of GCCs will be judged not only by the work they deliver but by the strategic value they create for global organisations.
Speaking during an industry discussion, Arvind Chittora, Managing Director, Sonoco India GCC, said GCCs have moved well beyond their traditional role as cost and delivery centres.
“We evolved from a global capacity centre into a global capability centre by taking end to end ownership of projects. We also shifted from hiring for roles to hiring for capabilities and business knowledge. The next phase for GCCs will be built on TRP, Trust, Reliability and Partnership, with global headquarters.”
The discussion underscored that this transition requires more than expanding operational responsibilities. Organisations are increasingly rethinking...
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