AI and Agentic Intelligence Reshape Enterprise Customer Engagement— Exclusive Interview with Prashant Singh, Co-founder & COO
In this exclusive interview, Prashant Singh, Co-founder & COO, shares insights into how AI, Voice AI, and Agentic AI are transforming enterprise software and customer lifecycle management. He discusses the growing focus on measurable business outcomes, intelligent customer journeys, and how India’s SaaS ecosystem can leverage AI to build globally competitive, context-driven enterprise solutions.
IT Voice- With enterprises becoming more outcome-focused in their technology investments, what are customers prioritizing when evaluating AI-enabled software platforms today?
Prashant Singh-Enterprise technology investments are becoming increasingly tied to business outcomes. Organizations are no longer evaluating AI based on the sophistication of the model alone; they want to understand how quickly it can improve customer acquisition, operational efficiency, service quality, or revenue growth. AI is expected to solve a specific business challenge rather than simply introduce another layer of technology.
This has changed the way enterprise software is evaluated. Buyers are prioritizing solutions...
Copyright of this story solely belongs to itvoice.in. To see the full text click HERE
