AI agents in live operations require new standards and management
AI agents are beginning to move into live operations, increasingly at scale. This changes the enterprise challenge with the next hurdle centering on organizational readiness.
Every business should carefully plan how work is assigned, how decisions are governed, how systems are directed, and where human accountability sits, as agents do more in the real world.
The gap between ambition and preparedness is becoming harder to ignore. Kyndryl’s Readiness Report found 87% of business leaders expect that AI will absolutely reshape career paths and role responsibilities. But right now, only 29% said that staff can use AI effectively, while 62% said they were still in the ‘experimentation phase’ with AI.
Success with AI agents will depend less on capability in isolation and more on whether the enterprise is properly positioned to govern, orchestrate and operationalize them.
That means alignment between business intent, decision rights, data access, sovereignty, workflow design, governance and...
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