AI agents in lending: Why banks must govern decisions, not just automate workflows
For banks and non-banking financial companies (NBFCs), the next frontier of artificial intelligence is not how quickly a loan application can be processed, but how much decision-making authority an AI agent can safely exercise. As lending institutions experiment with increasingly autonomous systems, the challenge is shifting from automating predefined workflows to governing systems that can determine how to achieve an objective.
For Vineet Tyagi, Managing Director – India and Global Chief Product and Technology Officer, Biz2X & Biz2Credit, this distinction will determine whether AI moves from promising pilots to dependable lending infrastructure. His central argument is that agents can be autonomous in reasoning, but their authority to act must remain bounded by clear controls.
“Human should be on the loop, not in the loop,” Tyagi says, drawing a distinction between human intervention at every step and human oversight over how an autonomous system operates.
The distinction has significant implications...
Copyright of this story solely belongs to www.expresscomputer.in. To see the full text click HERE
