AI Agents Don't Need User Accounts. They Need Identities.
We have spent decades designing identity systems around one basic assumption: there is a human being on the other side of the screen.
A person signs in, receives a set of permissions, performs an action, and leaves behind an audit trail. Whether the system uses usernames and passwords, OAuth, SSO, certificates, service accounts, or some combination of them, the underlying model is relatively familiar. There is a person, an organisation, and also a recognisable relationship between the two.
AI agents are beginning to challenge that model. An agent can now read documents, access databases, call APIs, create tickets, review transactions, interact with customers, write and deploy code, monitor systems, and make decisions without a human manually executing every step. More importantly, an agent can continue working after the person who initiated the task has left the workflow.
That creates a different kind of identity problem. When an agent sends a...
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