AI agents are going live faster than companies can govern them
By Ilman Shazhaev, Founder and CEO of Dizzaract
Enterprises are switching AI agents on and pulling them back almost in the same breath, and the numbers behind that habit deserve a closer look.
Among 2,527 senior decision-makers surveyed across 10 countries for Sinch’s The AI Production Paradox report, 62% say their companies already run AI agents in customer communications, yet 74% have rolled back or shut down at least one live agent.
Money keeps flowing all the same, with 98% of surveyed companies raising their AI communications spend in 2026. Among organizations with the most mature guardrails, the rollback rate climbs to 81%, a sign that the teams watching most closely are also finding the most to fix.
The outlook for autonomous agents looks rockier still, since 40% of enterprises are expected to demote or decommission them by 2027 because of governance gaps that surface only after something breaks in...
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