AI agents are “bound to go wrong,” raising the question what happens next
As banks deploy AI agents across fraud management, AML, KYC and contact centres, Yes Bank CIO Mahesh Ramamoorthy says in an exclusive interaction Express Computer that the next 12 to 18 months will test the economics, governance and trustworthiness of autonomous AI. Acknowledging that AI agents are “bound to” behave unpredictably at times, he argues that the banking industry’s challenge is shifting from deployment to managing the risks, costs and data complexities of autonomous decision-making, with trust at the core.
Watch the full insightful interview:
Sayantan is a Senior Correspondent at Express Computer, The Indian Express Group. His interest lies in technology and innovation across verticals. Sayantan holds a Masters degree in Media and International Conflicts from University College Dublin, Dublin, Ireland and a Bachelors degree in Journalism and Mass Communication from Amity University Kolkata, Kolkata, India.
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