AI agents are being deployed – but not to full effect
Deployment has become the wrong measure of progress.
Across every sector, the conversation about AI agents has moved on from whether to deploy them to how quickly more can be added.
Within that shift, a critical assumption has taken hold which now needs re-examining; running agents and getting value from them are not the same thing.
Recent research has found that 88% of UK enterprises are actively deploying AI agents, but only 20% have reached measurable business impact.
That is a sequencing problem rather than a technology one.
The wrong business case
When AI agents first appeared on enterprise roadmaps, the business plan was almost always built around cost reduction: automating that, reducing headcount here, cut spend there. But this playbook was borrowed from every previous wave of enterprise technology, and for early-stage pilots it was a serviceable framing.
Since then, organizations that have moved beyond pilots into live operations...
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