Agents are getting more skilful and more numerous, according to Salesforce data, but is the value there to survive AI skepticism?

Agents can do more than you think.

That’s a message that is lifted from a new study from Salesforce - the Agentic Enterprise Index, which sets out as its goal to analyze aggregated AI usage data from the Agentforce platform to uncover how businesses are deploying, using, and getting value out of AI agents.

It’s also one that I suspect we will be hearing repeated a lot of times in various forms in the coming weeks as the firm gathers its forces for the annual Dreamforce jamboree, an event pitched by Joe Inzerillio, President Enterprise and AI Technology as the company’s “Superbowl”.

Two years ago CEO Marc Benioff tore up his prepared presentation for the event’s keynote to pivot the entire company around agentic AI. Last year was about a progress report and further proving his thesis around the technology was correct. This year? Watch this space.

But while...

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