Agentic AI: The next technology frontier for GCCs
By Kumar Rajagopalan, Vice President, Strategic Initiatives and Country Head India at Dexian
Over the recent years, Global Capability Centers (GCCs) have undergone a massive evolution, being a lot ahead in technology compared to their former role merely as cost-efficient suppliers of services. In the earlier years of their existence, GCCs mainly served as cost-efficient vendors. However, now they are becoming a hub of innovation, technology, and analytics. The next big shift in the evolution of GCCs is likely to happen due to agentic AI which represents “AI systems that are capable of achieving goals, taking decisions, performing actions, and adapting based on their experience while involving minimum degree of human influence”.
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