A Systems-Theory Framework for Managing Burnout in Cybersecurity Teams
Within the last quarter, you’ve noticed the members on your Red Team have been uncharacteristically irritable. Offering very blunt and short answers when pressed for explanations. Snapping on staff in other departments for no apparent reason. In addition to the Red Team snapping on everyone, there’s been more than a few cases where you’ve noticed that your super elite SOC Analysts have completely glossed over some very obvious alerts. I’m talking about alerts that even Tiffany in Accounting was able to pick up on through shoulder-surfing you during a meeting one Wednesday. So what gives? What gives is that just like a Windows 7 machine that’s managed to skip out on patch Tuesday for several consecutive years, your “Human Capital” has fallen victim to unpatched vulnerabilities. Better known in the cybersecurity world as “burnout”. But that’s a rather generic, somewhat useless term. To a systems architect, this is rather referred...
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