A practical blueprint for AI transformation in the public sector
Surasak Suwanmake/Getty Images
ByMike Hurt,
GVP of U.S. public sector, ServiceNow
June 8, 2026 05:06 PM ET
COMMENTARY | Stop viewing AI as a standalone miracle and start viewing it as the engine within a larger machine.
With use cases increasing 105% in a single year, it goes without saying that federal artificial intelligence adoption is accelerating rapidly. The significant increase signals that the government has moved beyond experimentation and into real-world implementation.
Public sector leaders no longer struggle to understand what AI can do; that phase of the conversation is largely over. Today, the challenge is purely operational: How do agencies deliver on mission requirements amid dwindling headcount, compressed timelines and increasingly complex environments?
Across the federal landscape, pressure is reaching a breaking point. While workforce capacity has fluctuated, the mission has not slowed. Leaders don’t have the luxury of scaling back objectives simply because they...
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