'A computer should not make decisions on its own': Uber fined $1 billion for using automated systems to…

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  • Dutch investigation and French complaint accuse Uber of banning drivers via algorithms
  • 171 drivers affected on the basis of driver behavior and customer feedback
  • Uber says humans were involved in permanent account deactivations

The Dutch Data Protection Authority (AP) has issued Uber with a hefty €825 million ($962 million) fine over the way it used automated systems to suspend driver accounts within Europe.

Because losing access to Uber can immediately prevent drivers from earning money through the platform, regulators deemed that the case should fall under Article 22 of the EU GDPR, which restricts automated-only decision-making when it comes to having significant effects on individuals.

Ultimately, it means this is now the second-largest GDPR fine ever to have been issued, falling short of Meta's 2023 €1.2 billion fine.

Though the company was finally hit with the fine in 2026, it relates to business practices between 2018 and 2022 when Uber...

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