9 Questions That Expose Fake AI on a Product Roadmap
I have sat in the room where a vendor demo got a standing reaction, then watched the same product fail a single edge case in week two of the pilot. The demo was a chatbot with three canned branches. The deck called it an autonomous agent.
This happens because "AI-powered" has no agreed definition, so anyone can claim it. I run Salesforce and Vlocity CPQ for a living, currently as Lead Product Owner on the T-Mobile account through Mphasis, and before that I spent 15 years building ERP and CRM systems at Amazon, PwC, and Accenture. I have shipped real machine learning. At Amazon, I co-built a clause-extraction system that hit 95% accuracy across a $40B annual contract portfolio. I have also shipped plain rules engines that I was tempted to call AI and did not.
The cost of the confusion is not vanity. A 2025 MIT NANDA studyfound...
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