9 Incident Management Tools for Startups
When something breaks at a startup, the fix is often the easy part. The hard part is everything around it: noticing the problem, getting the right person online, and keeping customers informed while you work. With three engineers and one Slack channel, you can wing it. Someone sees the alert, says “on it,” and that’s that. Add a few more people and services, and that stops working. Alerts sit unacknowledged because everyone assumes someone else has them. Two people chase the same lead. Twenty minutes pass before anyone is actually debugging.
Incident management tools are built to fix that. At a minimum, they route alerts to whoever’s on call and escalate if that person doesn’t respond. Most also plug into Slack or Teams so the response happens where your team already talks. The more complete ones add runbooks, automated workflows, and public status pages. What you’re really getting is a...
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