86% of enterprises have deployed AI agents; but just 34% trust Them: Forrester study
Boomi, a data activation company for AI, recently announced new research conducted by Forrester Consulting on behalf of Boomi showing that despite rapid enterprise adoption of AI agents, trust hasn’t kept pace with ambition.
The Forrester survey of 409 director-and-above IT and technology decision-makers across North America, Europe, and APAC found that 86% of organisations have moved beyond the AI agent pilot stage, yet just 34% say they trust the actions their AI agents are taking. Among organizations in a state of “agentic chaos” (the bottom quartile for operational readiness across governance, integration, API/MCP management, and other categories), 77% are moving into production anyway, exposing themselves to an average of $2.1 million in added costs from compliance fines, lost customers, operational downtime, and rework.
Organisations with “agentic control” (the top quartile for readiness) are far more measured, and far more confident: 55% report high confidence in their agents’ actions and...
Copyright of this story solely belongs to expresscomputer.in. To see the full text click HERE
