80% of AI projects fail, and Gallagher’s India CIO says he knows why
For Julen Mohanty, the problem with enterprise AI is rarely the technology. It is what companies expect the technology to accomplish. As VP (IT Automation) and CIO at Gallagher, Mohanty oversees technology operations for the insurance broking major’s India organisation, which has close to 19,000 employees across Mumbai, Bengaluru, Pune, Kochi, Kolhapur, Shimoga, Chandigarh, Visakhapatnam and Gurugram. The India operation primarily supports Gallagher’s businesses in the US and UK, with a growing domestic role following its acquisition of Edelweiss General Insurance.
That gives Mohanty an unusually large laboratory for thinking about automation. Gallagher carries decades of insurance data, processes and systems, but his approach to modernising them is less about replacing legacy technology and more about identifying where technology can produce a measurable business outcome.
His starting point is blunt. Around 80% of AI projects, he estimates, fail to deliver what organisations expect. The reason, Mohanty believes, is that companies...
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