61% of US adults use AI for health information now - up from 2% in 2024
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ZDNET's key takeaways
- Patients are increasingly turning to AI for health information.
- AI check-ins could help patients stay on track after visits.
- Human oversight remains key to trust in healthcare AI.
Since 2024, attitudes toward AI in healthcare have shifted toward greater trust in AI.
Only 2% of U.S. adults turned to AI for healthcare information in 2024, and today the number is 61%, according to Salesforce's Connected Health Consumer report, a survey of 3,200 consumers worldwide aimed at better understanding how the rise of agentic AI is reshaping consumer expectations, attitudes, and demands within healthcare -- specifically patient experience.
Also: AI agents are your new colleagues - how to get the best results
Here are the four key findings of the 2026 Connected Health Consumer Report:
- The consumer-grade gap:AI has raised the bar on what good service looks...
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