59% of financial institutions pilot or deploy multi-agent AI, Capgemini survey
A Capgemini Research Institute report found that 59% of financial institutions are piloting or deploying multi-agent AI systems, but only 10% have achieved enterprise-wide orchestration.
The World Cloud Report for Financial Services 2027, based on a survey of 1,100 financial services executives, found that firms are moving from isolated AI agents towards systems coordinating tasks across banking and insurance workflows. Eight in ten executives identified reducing technology debt as a priority for scaling AI.
The focus of AI investment is also shifting towards business outcomes. By 2028, the number of executives prioritising outcomes as their main AI funding criterion is projected to rise by 141%, while those prioritising efficiency are expected to decline by 42%.
However, roughly half of firms cannot consistently demonstrate returns from agentic AI initiatives or have clear frameworks to assess their value. To manage costs and performance, 90% of firms are using or planning to...
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