4 in 10 AI agents headed for demotion or the rubbish bin

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AI + ML

Gartner predicts governance struggles to plague rollout of this year’s much-hyped technology

Forty percent of organizations are set to demote or decommission AI agents as they hit problems with governing the heavily hyped technology.

Or so says Gartner, which reckons that creating a uniform governance system for all AI agents without considering their level of autonomy or scope can lead to a failure of the approach to business automation.

AI agents make calls to LLMs to understand user requests or instructions in natural language and then interact with and update application data. The technology has been hyped by application giants including SAP, Oracle, Workday and Salesforce over the last year.

SAP, for example, recently launched its Autonomous Enterprise concept for the future of its business applications. CEO Christian Klein promised it could “anchor AI agents in the business processes, data and governance so they can deliver accurate,...

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