140 systems, 30 AI initiatives, 2-years: Inside Air India’s digital reinvention
As India’s aviation industry is undergoing one of its most ambitious reinventions, Air India’s transformation stands out for its scale, speed, and operational complexity.
In less than three years, the airline has modernised more than 140 enterprise systems, migrated to a 100% cloud-native infrastructure, launched award-winning digital consumer platforms, built one of aviation’s most advanced AI and analytics ecosystems, and executed what many in the industry describe as one of the smoothest airline mergers globally through the integration of Air India and Vistara.
More significantly, much of this transformation was completed in nearly two years—compared to the global airline benchmark of 10+ years for modernisation programs of similar scale.
At the centre of this transformation is DrSatya Ramaswamy, Chief Digital & Technology Officer, Air India, who joined the airline in 2022 to rebuild its digital backbone from the ground up.
In this conversation with Express Computer, Ramaswamy discusses...
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