Not All Chatbots Are Created Equal: A Guide to Choosing the Right Type

Do you know what a chatbot is? Chances are you do, considering that nearly 90% of people have engaged in at least one chatbot conversation. What’s more, statistics show that 58% of B2B and 42% of B2C companies are actively using chatbots, signifying their significant value in the business landscape.

In fact, it’s projected that chatbots will be handling up to 90% of queries in the near future. But have you ever considered the substantial benefits these digital assistants can bring to your business? By replacing potential chat support workers with chatbots, businesses can trim support costs by as much as 30%.

And the impact doesn’t stop there; many businesses report an impressive sales increase of 67% and a 55% rise in the number of higher-quality leads when using chatbots. Moreover, 62% of consumers express a preference for interacting with customer service chatbots over waiting for a ...