Embark on a journey to explore the dynamic landscape of Chatbots and Conversational AI. As businesses increasingly adopt chatbots to engage customers and drive growth, the global chatbot market is expected to reach $994 million by 2024. With 36% of companies using chatbots to generate more leads and achieving a 67% improvement in sales, it’s evident that chatbots are reshaping customer interactions as one of the primary customer support channels, according to Gartner.

Another technology revolutionizing customer engagement is Conversational AI which is projected to hit $32.62 billion by 2030. Nearly 80% of CEOs are already adapting their strategies to incorporate Conversational AI technologies. Moreover, 67% of businesses believe that without Conversational AI implementation they will lose their clients.

In this article, we will analyze the differences between Chatbots vs Conversational AI. Explore the distinctions, benefits, and examples to determine which solution suits your business needs best.

Chatbot ...