A chatbot API is a set of protocols that allow developers to access the functionalities of a chatbot. A chatbot API enables seamless integration into various applications, systems or platforms by standardizing the way you send, receive and extract messages via the chatbot.

Chatbot APIs connect your messaging software (SMS, Social media messengers, WhatsApp) with chatbot software and features.

How does a Chatbot API work?

We are going to explain how a Chatbot API works in Four simple steps:

Step 1: Message Processing:

This is the step where the Chatbot API receives a message from the developer. It then processes the message using NLU techniques, which helps the chatbot API understand user intent. NLU also helps the chatbot API extract relevant information and determine the appropriate response.

Step 2: Intent recognition:

This is the step where the chatbot API uses machine learning algorithms and NLU to make sense of what ...